Trans Arabian - Privacy
Welcome to the online presence of the travel agency Trans Arabian.
We are pleased that we have aroused your interest in our offers. The protection of your privacy and your personal data is very important to us. The collection and use of your data is therefore always in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). In the following, we therefore inform you about which data we collect and how we process this data.
1. Personal data
Personal data within the meaning of the GDPR is all information that relates to an identified or identifiable natural person; an identifiable natural person is one who can be identified directly or indirectly, in particular by assignment to an identifier such as a name, an identification number, location data, an online identifier or to one or more special characteristics that express the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person. Personal data is only stored to the extent that this is necessary to provide the booked service, to comply with legal requirements or for the purpose stated below
2. Anonymized data / log files
You can visit our website without the need to collect any personal data. However, every time you visit our website, certain anonymized data is stored, such as which page or offer was accessed. However, this data is not personal and is therefore not subject to the legal provisions of the GDPR or the BDSG.
The website operator or site provider collects data about access to the site and saves it as “server log files”. The following data is logged in this way:
Website visited, time of access, amount of data sent in bytes, source/reference from which you accessed the page, browser used, operating system used, IP address used
The data collected is only used for statistical evaluations and to improve the website. However, the website operator reserves the right to subsequently check the server log files if there are concrete indications of illegal use.
Anonymous data is collected solely for statistical purposes in order to improve our services. Please note the section “Right to information / right of withdrawal”.
3. Purpose of collecting personal data
However, the collection of personal data is essential if you book a trip or other service via our portal, contact us, subscribe to our newsletter or use other offers on our site for which personal data is essential. This also includes purchasing vouchers and participating in competitions.
In accordance with legal regulations and in the spirit of data economy, we generally only collect data that is required to provide this particular service. If we ask you to provide additional information in our forms, this is always voluntary and is marked as such.
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. For this purpose, the user’s IP address must be stored for the duration of the session. Storage in log files also takes place to ensure the functionality of the website. In addition, the data helps us to optimize the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context. Our legitimate interest in data processing in accordance with Art. 6 Para. 1 lit. f GDPR also lies in these purposes.
In the case of booking a trip or other service, the data collected will be used to process this booking, within the legal requirements for advertising purposes and for statistical purposes.
The legal basis for sending the newsletter as a result of the sale of goods or services is Section 7 Para. 3 UWG.
If you subscribe to our newsletter, we will also store and use the personal data and data about your trip that you provided when booking on the basis of Art. 6 (1) (f) GDPR in order to be able to provide you with the best possible service as a newsletter subscriber.
The legal basis for the processing of data after the user has registered for the newsletter is Art. 6 (1) (a) GDPR if the user has given his consent.
We also use the personal data we store to maintain customer relationships, for customer service (e.g. information on the course of your stay), to carry out our own advertising and marketing measures (e.g. sending catalogs and other advertising mailings within the legally permissible framework, inquiries about customer satisfaction) and to process orders.
4. Legal basis for the processing of personal data
If we obtain consent from the data subject for processing personal data, Art. 6 (1) (a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis.
When processing personal data that is necessary to fulfill a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
If the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (d) GDPR serves as the legal basis.
If processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 (1) (f) GDPR serves as the legal basis for processing.
5. Transfer of personal data to third parties
Your personal data will only be passed on in accordance with the relevant regulations, particularly those relating to data protection and competition law.
To the extent that this is necessary for the provision of the contractual service owed by us or legal obligations, your data will also be passed on to subcontractors or service providers to provide the service in our name or on our behalf (e.g. technical processing of postal and email dispatch, payment processing, customer service).
In addition, the data will be passed on to people or companies to process your booking, in particular to airlines, tour operators, hotels, travel agencies, car rental companies, cruise ship companies, authorities, etc. Please note that the data protection regulations at the headquarters of these people and companies may differ from those in Germany.
In addition, your data will be disclosed and transmitted to third parties if we are required to do so by law or as a result of legally binding legal proceedings.
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. In addition, you have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided.
6. Storage and deletion of data
Your personal data will be stored for the purposes stated under the point “Purpose of collecting personal data”. The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. The legislator has issued a variety of retention obligations and periods. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need to continue storing the data for the conclusion or fulfillment of a contract.
7. Use of cookies
We use cookies (small computer files with text information that the web server sends to your Internet browser) to improve your experience when visiting our online services. For example, some notices only appear once if you allow us to set a cookie. Our cookies also have an expiration date. If you manually delete your cookies before they expire, you will receive a new one the next time you visit the site, unless you block the storage of the cookie.
The technical specifications stipulate that only the server can read a cookie that has been sent by it. We assure you that we do not store any personal data in cookies.
Unfortunately, the use of our services is only possible to a limited extent without accepting cookies. We therefore recommend that you permanently activate cookies for our website. Most Internet browsers are set to accept cookies automatically. However, you can deactivate the storage of cookies and set your Internet browser to notify you as soon as cookies are sent.
The legal basis for the processing of personal data using cookies is Art. 6 (1) (f) GDPR.
The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 (1) (a) GDPR if the user has given their consent.
8. Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where third parties process the data on Google’s behalf. Google will never associate your IP address with other Google data. You can prevent cookies from being installed by setting your browser software accordingly; however, we would like to point out that if you do this you may not be able to use all of the functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The Google tracking codes on this website use the “_anonymizeIp()” function, so IP addresses are only processed in abbreviated form to exclude direct personal reference. Data collection and storage can be objected to at any time with effect for the future. By clicking the “Deactivate” button, tracking is completely prevented. In order for the objection to be made permanent, the browser used must accept cookies. Alternatively, data collection can be objected to by using a Google browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link takes you to the corresponding plug-in: https://tools.google.com/dlpage/gaoptout?hl=de
□ Deactivate Google Analytics Activate Google Analytics¹
9. Security, questions and suggestions, responsible person
Security also depends on your system. You should always treat your access information confidentially, never allow your web browser to save passwords and close the browser window when you finish visiting our website. This will make it more difficult for third parties to access your personal data.
Use an operating system that can manage user rights. Set up multiple users on your system, even in the family, and never use the Internet with administrator rights. Use security software such as virus scanners and firewalls and keep your system up to date at all times.
The person responsible for this online presence within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:
Trans Arabian
%%owner%%
Umm Hurair Road, Al Fajer Complex, Office 408 (Block A), Oud Metha, %%zip%%, Dubai
Phone: +971 4 3350777
Email: abid@transarabian.ae
10. Right to information / right of withdrawal
You are entitled to obtain information about your personal data stored by us as part of the processing at any time and free of charge.
If such processing takes place, you can request the following information from the controller:
(1) the purposes for which the personal data are processed;
(2) the categories of personal data being processed;
(3) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
(4) the planned duration for which the personal data concerning you will be stored or, if specific information is not possible, the criteria for determining that period;
(5) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
(6) the existence of a right to lodge a complaint with a supervisory authority;
(7) all available information as to their origin, where the personal data are not collected from the data subject;
(8) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.
You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organization. In this context, you can request to be informed of the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.
In addition, you can request the deletion, blocking or correction of your data at any time free of charge. However, legal regulations, particularly with regard to billing and accounting purposes, may prevent deletion.
To revoke your consent to the use of data, to request information or to request correction, blocking or deletion, please contact:
Trans Arabian
%%owner%%
Umm Hurair Road, Al Fajer Complex, Office 408 (Block A), Oud Metha, %%zip%%, Dubai
Phone: +971 4 3350777
Email: abid@transarabian.ae
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement if you consider that the processing of personal data concerning you infringes the GDPR.
11. Newsletter cancellation
If you no longer wish to receive our newsletter or promotional emails, please click on the link: “Unsubscribe from newsletter” which is included at the end of all emails we send.